How Can We Help?

Yes! We offer free standard/ground shipping on orders over $150 to the contiguous United States. Please note that kayaks and select oversized items cannot be shipped and are only available for in-store purchase or online purchase with free in-store pickup. See "What items cannot be shipped?" below for the full list.

Most orders ship the following business day. If you place your order before noon Central Time, we can often ship it the same day! Shipping times are calculated in business days — weekends and holidays don't count. Standard delivery typically takes 3–7 business days depending on your location.

We primarily ship via UPS and FedEx. You'll receive a tracking number by email as soon as your order is on its way.

Absolutely. We've been shipping nationwide since we launched mountainsports.com in 1996. From Alaska to Florida, we've got you covered. For international shipping inquiries, please contact us directly.

Some oversized or heavy items may require additional shipping charges. We'll never surprise you — if there's an extra cost, we'll reach out before shipping to confirm. Please note that certain large items like kayaks and heavy equipment cannot be shipped at all and are only available for in-store purchase or online purchase with in-store pickup. See the question below for the full list.

Due to size, weight, and handling requirements, the following items cannot be shipped and are available for in-store purchase only or online purchase with free in-store pickup at our Dallas-Fort Worth location:

• Kayaks
• Fuel
• Lithium batteries
• Large roof racks and cargo systems
• Select oversized camping and outdoor equipment

You can still browse and purchase these items on our website — just select in-store pickup at checkout and we'll have it ready for you. Or stop by our Dallas-Fort Worth store to see them in person and take them home the same day.

We offer a 100% satisfaction guarantee. You may return items within 30 days of purchase for a refund, exchange, or store credit. Items must be unused and in their original condition with all tags, packaging, and accessories intact.

It's easy! Returns and exchanges are free for 30 days from the day you receive your order, and the fastest way to get started is in our returns portal— no account login needed. Just enter your order number and shipping zip code, pick the item(s) you'd like to return or exchange, and we'll generate a prepaid shipping label for you.

You can also email us at hospitality@mountainsports.com or call (817) 823-0010 to request a return.

Start in our returns portal to begin a return or exchange — or email us or call us if you'd rather have help.

Yes! Exchanges are free for 30 days from delivery, and the easiest way to start one is in our returns portal. You can swap for a different size, color, or even a different product, subject to availability. We'll send a prepaid return label and get your replacement on its way as soon as your original item is headed back to us.

You can also email us at hospitality@mountainsports.com or call (817) 823-0010 to request an exchange.

For safety reasons, the following items are non-returnable unless they arrive defective:

• Climbing gear (harnesses, carabiners, ropes, etc.)
• Food items
• Water filters
• Cut cord/rope
• Special order items

If you receive a defective item in any category, we'll absolutely make it right. Email us and we'll take care of it.

We do — for the most part! Returns and exchanges are free for 30 days from the day you receive your order. When you start your return in our portal, we'll provide a prepaid shipping label at no cost to you for standard items.

One exception: a small number of oversized items (large tents, certain hard goods, bulky equipment, paddles) carry a flat $40 return shipping fee. We make this clear upfront during your online ordering process, so you'll know before you check out if an item is considered oversized and will have the $40 return fee. If you decide to return this item, the $40 fee will come out of your refund, exchange, or store credit. You'll see it again in the returns portal when you start your return, so nothing catches you off guard.

If you received a defective or incorrect item, return shipping is always on us. Call us and we'll cover the return shipping.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number on the UPS or FedEx website to follow your package in real time. If you haven't received a tracking email within 2 business days of ordering, please email us or give us a call.

We process orders fast — many ship the same day! If you need to make a change or cancel, contact us as soon as possible by calling (817) 823-0010. If the order hasn't shipped yet, we'll do our best to accommodate your request.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Shop Pay for a fast, secure checkout. In-store, we also accept cash and debit cards.

Yes! Mountain Sports gift cards are available online and in-store — they make the perfect gift for the outdoor enthusiast in your life. Not sure what to get someone? A gift card lets them pick out exactly what they need. Purchase a gift card here, or visit our Dallas-Fort Worth store to grab one in person.

Excludes kayaks and items already marked down. Cannot be combined with other discounts. If you have questions about whether a specific item or promotion qualifies, feel free to give us a call or send us an email — we're happy to help.

Absolutely. Our website uses SSL encryption and secure payment processing to protect your personal and financial information. We never store your credit card details on our servers. Your security is a top priority.

We're located in the heart of the DFW metroplex:

Mountain Sports
2025 W. Pioneer Pkwy.
Arlington, TX 76013

We've been proudly serving the DFW outdoor community from this location since 1972. Come visit us — we'd love to meet you!

Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 6:00 PM

Hours may vary on major holidays. If you're making a special trip, feel free to give us a quick call to confirm we're open.

Yes! If you're in the DFW area, you can place your order online and pick it up at our Dallas-Fort Worth store — no shipping charges. Just give us a call at (817) 823-0010 or note it during checkout, and we'll have your order ready for you.

That's what we do best. Our team are passionate outdoor enthusiasts with decades of experience in hiking, climbing, skiing, kayaking, and more. Whether you need help choosing a backpack for your first thru-hike or picking the right ski setup, we're here to help you find the perfect gear. There's nothing like trying things on and getting hands-on advice.

We carry a curated selection of top outdoor brands including The North Face, Patagonia, Yakima, Kelty, YETI, KÜHL, Goal Zero, Jackson Kayak, NRS, and many more. We hand-pick brands we trust and use ourselves. Visit our full brand directory to see everything we carry.

We've been outfitting adventurers since 1972 across a wide range of activities:

• Backpacking & Camping
• Rock Climbing
• Snow Skiing & Snowboarding
• Hiking & Trail Running
• Kayaking & SUP (Stand-Up Paddleboarding)
• Disc Golf
• Bushcraft & Survival
• Travel & Everyday Carry

Whatever your adventure, we've got the gear to get you there.

If something you're looking for shows as out of stock online, don't give up just yet — we may still have it in our Dallas-Fort Worth store. Give us a call at (817) 823-0010 and we'll check our in-store inventory for you. We may also be able to place a special order.

Many of the products we carry are backed by their respective brand's warranty. Brands like Patagonia, The North Face, and YETI are known for standing behind their gear. Warranty coverage varies by brand and product, so we recommend checking with the manufacturer for specific details. If you have a warranty claim, we're happy to help you navigate the process — just email us or bring the item into the store.

We'd love to! Whether you're planning your first camping trip or gearing up for a backcountry expedition, our team is here to help. Stop by the store for personalized recommendations, or give us a call — we'll ask about your trip, your experience level, and your budget to help you find exactly what you need.